What You Will Learn
- A brief review of when to reject invoices vs take exception
- A step-by-step overview of the new exception process
- Answers to FAQs regarding the new process
- Options for teams who are unable to generate the accepted file formats
Upcoming Webinar for Shippers, Car Owners, and Repair Shops
Navigating Changes to the CRB Exceptions Process
December 16, 2025, 11:00 a.m. - 12:00 p.m. EST
In January of 2026, the new CRB electronic exceptions process will go into effect. Are you ready for the change? This webinar will cover an overview of the new process and what you can do to be prepared.
The webinar is free and open to the first 100 registrants.
Learn from Car Repair Billing Experts
This webinar is hosted by the CarLogix repair optimization product team.
Chad Hanna
Product Manager
As the product manager for CarLogix, a complete railcar repair billing optimization software, Hanna is an expert in railcar health and repair billing. Hanna is responsible for ensuring CarLogix's intelligent railcar repair billing rules engine stays up-to-date with AAR rule changes and integrates seamlessly with the Railinc CRBDX. Hanna has more than a decade of rail experience, including previous roles on Railinc AAR teams and at a Class I railroad.
Anitra Robinson
Product Owner
Robinson has worked closely with railroads, railcar owners and shippers for nearly a decade. Robinson previously led the Railinc Customer Success Team where she developed a keen understanding of AAR rules and Railinc products, including CRB. In her current role on the CarLogix team, Robinson is responsible for translating customer needs into software capabilities.